Bilingual Customer Service (English/Spanish)
Expert handling of inquiries, issue resolution, order taking, and reservations across various industries, including healthcare, insurance, legal intake, and telecommunications.
English / Spanish Customer Service
Bilingual Support
From answering inquiries to resolving issues, our dedicated team provides comprehensive customer service in both English and Spanish.


English Spanish Cx Support
Our rigorously trained bilingual agents are ready to provide top-tier customer support.
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Unlock Seamless Bilingual Customer Support, 24/7.
Connect with your English and Spanish-speaking customers anytime, anywhere. Let GetBilingualCallers be the voice of your brand, around the clock.
How We Work
Elevate Your Business with Bilingual Communication Experts.
Our fluent English and Spanish-speaking teams connect with your diverse customer base to drive growth and success.
Your Partner in Seamless Bilingual Communication
Expertise in Every Language, Service Beyond Expectation.
Scalable Bilingual Support for Every Business Size
Driving Excellence Through Client Insights
Years of Experience
Calls Per Day
Clients Feedback
Our Clients Reviews
See how GetBilingualCallers has helped businesses like yours achieve their goals.

Ops Manager
As a healthcare provider, we needed a contact center that could communicate effectively with our diverse patient base. Get Bilingual Callers exceeded our expectations—their agents are not only fluent but also culturally sensitive. Scheduling appointments and answering questions has never been smoother!

CEO
For our real estate business, connecting with Spanish-speaking clients was a challenge until we found Get Bilingual Callers. Their outbound calling team is persistent yet professional, helping us generate high-quality leads. Their dedication to understanding our niche is impressive!

Entrepreneur
We hired Get Bilingual Callers for tech support, and their bilingual agents have been outstanding. They troubleshoot issues in both languages efficiently, reducing our call drop rates. Fast, friendly, and reliable—we couldn’t ask for a better partner!

Entrepreneur
FAQ
Popular Questions
Have questions about bilingual support, our Colombia-based team, or how we handle different time zones? You’re not alone – here are some of the most frequent questions we address.
Our bilingual agents undergo rigorous language proficiency assessments in both English and Spanish, including evaluations of their verbal communication, comprehension, and writing skills. We prioritize hiring agents with native or near-native fluency and provide ongoing training to maintain and enhance their language capabilities. This ensures they can seamlessly handle inquiries in either language with professionalism and clarity, understanding nuances and cultural context.
Our contact center in Colombia operates 24 hours a day, 7 days a week to provide continuous support for your customers. Being strategically located just 4 hours from the USA and sharing similar time zones allows us to seamlessly align our schedules with yours. This nearshore advantage ensures real-time responsiveness and efficient coverage across all US time zones, so your customers receive timely assistance whenever they need it.
We offer a comprehensive range of customer support services in both English and Spanish, including: * Inbound Call Support: Answering customer inquiries, providing information, and resolving issues. * Outbound Call Support: Conducting customer surveys, following up on leads, and proactive customer outreach. * Multichannel Support: Handling customer interactions via email, chat, and social media. * Virtual Assistant Services: Providing administrative and customer service tasks as needed. Our services are tailored to meet your specific business needs and can be customized accordingly.
We take data security and privacy very seriously. We implement robust security measures, including data encryption, secure storage, and access controls, to protect sensitive customer information. Our agents are trained on data privacy protocols and compliance regulations. We can also align with your specific security requirements and industry standards to ensure the highest level of data protection.
Yes, our contact center solutions are designed to be flexible and integrate seamlessly with a wide range of popular CRM and business systems. This integration allows for efficient data transfer, streamlined workflows, and a unified view of customer interactions, regardless of the channel. We will work with your team to ensure a smooth and effective integration process.
Our pricing structure is flexible and can be tailored to your specific needs and volume requirements. We typically offer various models, including per-agent hourly rates, per-interaction costs, and customized packages. We understand that businesses have different needs, so we offer flexible contract options, including both short-term and long-term agreements. We would be happy to discuss your specific requirements and provide you with a detailed pricing proposal.
Get Bilingual Callers has been a lifesaver for our e-commerce business! Their multilingual agents handle customer inquiries in both English and Spanish with ease. The team is responsive, courteous, and always goes above and beyond. Our customer satisfaction scores have improved significantly since partnering with them!